Uncall for PRTG (10)

What is Uncall for PRTG Network Monitor?

Uncall is a web service that enables automatic, automated phone calls. This is a special edition for PRTG Network Monitor users to quickly generate a custom API URL to copy and paste into their application’s HTTP Notification setup. When the …

What is an Uncall for PRTG alert message?

An Uncall message is the term we use to describe the automated phone conversation. It’s just words. Currently, a Text-To-Speech engine voice “speaks” the alert message you hear when your sensors trip.

Do I have to create my message first?

No. This special edition of Uncall comes with preset messages ready to use. There’s a “Basic” message that simply alerts you that’s something is wrong. And there’s the “Data” message which speaks the sensor name, status, error message, etc. when …

What is a Data Message?

A Data message will speak, read to you, the message whenever the HTTP Notification is tripped. For PRTG Network Monitor, the alert phone call will speak the following placeholder values: %status, %device, and %sensor.

What if the values in my Data Message cannot be pronouced as a word?

It’s common for sensors, servers, etc. to have names like TWP2345. Our Text-To-Speech(TTS) engine will speak most of these in a way that we expect and understand. But sometimes that will not the case, and so you add those names …

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General (6)

Is Uncall just telemarketing?

Telemarketing is against our Terms of Service. There are also government laws that prohibit telemarketing and we will work closely with law enforcement to prevent abuse.

What is SSL and is our data secure?

Secure Socket Layer, SSL, is a technique used to make sure your data is transmitted securely from your desktop computer to our servers. It’s the same technique that banks use for online security.

Is Uncall HIPAA Compliant?

Uncall is an Internet company that’s not considered a “covered entity” and therefore not bound by HIPAA’s provisions. However we do have our own privacy and security policies. Using Uncall does not require the release of patient “medical” data, such …

Do you provide phone support?

We provide unlimited support via email but we don’t provide support over the phone. We do our best to respond to every email within a few hours of receiving it.

Can you customize Uncall for us?

We welcome suggestions for new features or improvements that will make our service work better for you. If there is something you need, please let us know and we’ll examine it on a case-by-case basis. Our goal is to keep …

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Billing & account (4)

What payment options do you offer?

We accept online payments using VISA, MasterCard, or American Express. Unfortunately we are unable to accept checks, money orders or purchase orders.

How do I upgrade, downgrade or cancel my account?

It’s easy! Just click on the Admin tab and select your option.

What if I go over my Plan minutes?

Your credit card will be charged at the overage rate for your Plan.

Can you bill us?

Sorry, we do not bill accounts. Payment at this time is by credit card only and must be received before services can be used.

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Messages (8)

What is an Uncall message?

An Uncall message is the term we use to describe the automated phone conversation. It’s just words. You can record these words for use in your phone calls. Otherwise, Uncall will use a robot voice to “speak” your automated phone …

How do I create a message?

Click on the Message Tab; then click “Create new message.” You will be guided through a quick step-by-step process.            

How do I record my message in my own voice?

The final option in the step-by-step process allows you to record your “Message”, similar to the way you record a voicemail greeting. Simply enter your phone number as requested on the web form. Within 30 seconds you will receive an …

Do I have to create a separate message for each person I want to call?

No. You create a message that can be used to call everyone on your call list. Once you create your “Message”, you select “Make Calls” and Uncall plays that message to everyone on your selected call list. It’s that easy.

Can I tell each person I “uncall” something different?

Absolutely. Let’s say you want to individualize your calls with specific information, such as an appointment time. Uncall makes this easy by setting these appointment time values in your “Call List”, along with the names and phone numbers of the …

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Call lists (6)

What is an Call List?

An Uncall “Call List” is a list of names, phone numbers and specific information that is required to be spoken on an “Uncall.” It’s like a phone book, but with additional information for each person, for example – appointment time. …

How many people can I have on a call lists?

Currently, each “Call List” can range from a minimum of one person to call to a maximum of one hundred people, but you can have multiple call lists. For example, if you have 342 people to call, you simply make …

Do I have to type all these names and phone numbers into the computer?

The choice is yours. Uncall provides a convenient web form for inputting Call List data, including the ability to copy-and-paste or you can upload your file, as explained below.

Can I upload my call list?

Yes, you can upload any file that’s in the CSV (Comma Separated Values) format as your Call List. This is a very common format and many applications allow you to save your data as a CSV file. For exampe, if …

Are my names and addresses secure?

Yes. Whether you type your data into our web form or upload a CSV file, your info is transmitted from your computer to our servers securely via SSL.

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Making calls (3)

How do I make calls with Uncall?

You only need two things to make calls: 1) an Uncall Message; and 2) an associated Call List. If, for example, your message is a call-out reminding people of appointment times, each line in your “Call List” will contain a …

Can I set up calls to be made at a later time?

Yes. Under the “Make Calls” tab, you have the option to “Call Now” or “Call Later”. Choosing “Call Later” allows you to specify the delay in days, hours and minutes.        

How long can my call be?

A call unit is up to one minute in duration. Calls exceeding one minute will be charged accordingly.

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Dashboard (5)

What is the dashboard?

The Dashboard is where you view your real-time call progress and your Uncall results.

What details can be viewed in the Dashboard?

Dashboard tracks individual call progress. For example, you’ll see if the initial Uncall is successful or if it fails because the line was busy or the caller didn’t answer the phone. You’ll see counters in the Dashboard that displays the …

Can I repeat a call from the Dashboard view?

If you see a call that you want to repeat, simply click on the checkboxes to begin the calling process again. This short-cut avoids entering or uploading the entire Call List. When calls are repeated from the DashBoard, the entire …

What if the line is busy or there is no answer?

Uncall will automatically retry the call. You set the number of retries and the interval between retries under the Admin tab.

What about voicemail?

Answering machines, whether home-based or as a cell phone calling feature, is not standardized. Therefore it can’t be detected with 100% accuracy. However, if Uncall detects voicemail, your message will play and the DashBoard status will indicate “machine.” To guarantee …

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PRTG Billing Accounts (7)

What payment options do you offer?

We accept online payments using VISA, MasterCard, or American Express. Unfortunately we are unable to accept checks, money orders or purchase orders.

How do I upgrade, downgrade or cancel my account?

It’s easy! Just click on the Admin tab and select your option.

What if I go over my Plan minutes?

Your credit card will be charged at the overage rate for your Plan.

Can you bill us?

Sorry, we do not bill accounts. Payment at this time is by credit card only and must be received before services can be used.

PRTG Annual Subscription Plan

This is the only PRTG subscription plan that offers an annual payment option. The primary difference over monthly plans is that there is no unpredictable monthly overage costs. This can be helpful with budgeting, and also cost effective. Overages are …

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