Uncall for PRTG

What is Uncall for PRTG Network Monitor?

Uncall is a web service that enables automatic, automated phone calls. This is a special edition for PRTG Network Monitor users to quickly generate a custom API URL to copy and paste into their application’s HTTP Notification setup. When the application trips the notification, a phone call is made immediately to phone numbers specified by the API URL.

What is an Uncall for PRTG alert message?

An Uncall message is the term we use to describe the automated phone conversation. It’s just words. Currently, a Text-To-Speech engine voice “speaks” the alert message you hear when your sensors trip.

Do I have to create my message first?

No. This special edition of Uncall comes with preset messages ready to use. There’s a “Basic” message that simply alerts you that’s something is wrong. And there’s the “Data” message which speaks the sensor name, status, error message, etc. when a HTTP Notification is tripped. You just select which message you want to use.

What is a Data Message?

A Data message will speak, read to you, the message whenever the HTTP Notification is tripped. For PRTG Network Monitor, the alert phone call will speak the following placeholder values: %status, %device, and %sensor.

What if the values in my Data Message cannot be pronouced as a word?

It’s common for sensors, servers, etc. to have names like TWP2345. Our Text-To-Speech(TTS) engine will speak most of these in a way that we expect and understand. But sometimes that will not the case, and so you add those names to KEYWORDS. Names placed in the KEYWORDS form field will be pronounced character by character. This way, any text can be understood as delivered by the TTS engine.

How do I provide phone numbers to call?

You can specify a single phone number, or multiple phone numbers in a Call List.

Are their any advantages of using a Call List?

Yes. When specify the phone numbers to be called in a Call List, multiple alert recipients are called simultaneously. Also the Call List name is included as a parameter in the API Url so your HTTP Notification setup does not change if you change a recipient on the same call list. ┬áBy contrast, if you specify a single phone number, you’ll have to re-generate your API Url again with the new number, then copy and paste it into the HTTP Notifications setup again. Currently, a re-generation is required if you choose a different call list too.

Can I upload a file that contains my call list?

There really is no need to because we have made it very easy to paste multiple names and numbers at once into the Call List form.

Does Uncall require any hardware or software installation?

Nope. Uncall is a web-based app. All you need is a browser and Internet access to create your alert. Your PRTG server will need Internet access too because the alerts are http-based.

Does Uncall require technical expertise?

Nope, not at all. In fact, that’s exactly why Uncall was developed – to enable “the rest of us” to create automated phone call solutions to help with work and life. There’s no programming, no hardware/software to install, and no phone system to provision or deal with.

You’ll look and feel awesome when your new expertise makes those phones ring!