PRTG Billing Accounts

What payment options do you offer?

We accept online payments using VISA, MasterCard, or American Express. Unfortunately we are unable to accept checks, money orders or purchase orders.

How do I upgrade, downgrade or cancel my account?

It’s easy! Just click on the Admin tab and select your option.

How do I upgrade downgrade my account

What if I go over my Plan minutes?

Your credit card will be charged at the overage rate for your Plan.

Can you bill us?

Sorry, we do not bill accounts. Payment at this time is by credit card only and must be received before services can be used.

PRTG Annual Subscription Plan

This is the only PRTG subscription plan that offers an annual payment option. The primary difference over monthly plans is that there is no unpredictable monthly overage costs. This can be helpful with budgeting, and also cost effective. Overages are only charged if call unit volume exceeds the “annual” maximum, and therefore unpredictable monthly volumes do not trigger overages.

The Annual Plan is a year long committment, so there are no refunds. When the year is up, your annual subscription will automatically renew, or you can choose to switch to a monthly plan.

Alert call throttling

It’s possible to unexpectedly generate hundreds or even thousands of notifications in a very short period of time. Therefore we throttle incoming request from PRTG to Uncall to about 1 API request per minute, per account.  For example, if you setup your API with a 3-person call list, three calls per minute would be sent. That’s one call per person, per minute. This helps mitigate charges you would otherwise incur.

What is Call Unit pricing

A “call unit” is our basic unit of pricing. We use this instead of say, per minute or per call, etc. For example, one alert call may consume multiple call units depending on your geographic location, or for premium features we may offer in the future.

So a plan with 250 call units included, does not always mean you’ll actually get 250 alert calls. By selecting your country shown by the International Rate table, you’ll see a list of cell phone and landline exchanges, along with the number of call units consumed per alert call.

We have some amazing new features coming! Call Units mean you probably won’t have to change plans to use them. And have the flexibility to use features on a per call basis.