General

Is Uncall just telemarketing?

Telemarketing is against our Terms of Service. There are also government laws that prohibit telemarketing and we will work closely with law enforcement to prevent abuse.

What is SSL and is our data secure?

Secure Socket Layer, SSL, is a technique used to make sure your data is transmitted securely from your desktop computer to our servers. It’s the same technique that banks use for online security.

Is Uncall HIPAA Compliant?

Uncall is an Internet company that’s not considered a “covered entity” and therefore not bound by HIPAA’s provisions. However we do have our own privacy and security policies. Using Uncall does not require the release of patient “medical” data, such as a patient’s medical records number, Social Security Number (SSN), home address or diagnosis code, etc. Since we do not require this type of data to be used, we don’t do anything special to secure such data beyond using SSL and secure data centers. Healthcare entities should never upload, enter web forms, or record by voice any private medical data while using Uncall.

Healthcare companies using Uncall should exercise their normal HIPPA policies. For example, don’t use Uncall to call a patient with an appointment reminder if you wouldn’t make that same call manually.

Do you provide phone support?

We provide unlimited support via email but we don’t provide support over the phone. We do our best to respond to every email within a few hours of receiving it.

Can you customize Uncall for us?

We welcome suggestions for new features or improvements that will make our service work better for you. If there is something you need, please let us know and we’ll examine it on a case-by-case basis. Our goal is to keep Uncall as simple and user-friendly as possible.

Does Uncall require technical expertise?

Nope, not at all. In fact, that’s exactly why Uncall was developed – to enable “the rest of us” to create automated phone call solutions to help with work and life. There’s no programming, no hardware/software to install, and no phone system to provision or deal with.

You’ll look and feel awesome when your new expertise makes those phones ring!